Yellowknife (Apr 14/06) - Brian Kolback is a not just a social worker, he's a problem solver.

Whether it's housing troubles, dangerous addictions, or cases of domestic violence, Kolback sees it all in his role as family and community social worker for the Yellowknife Health and Social Services.

"It's our job to protect vulnerable populations, and children are one of the groups most at risk," said Kolback.

But Kolback is responsible for more than just protecting people at risk. He must also empower them to take control of their lives with solutions that work for everyone.

This can be difficult when many people see social workers interfering with issues that should stay within the family.

"The family is a sacred institution," he said.

One of Kolback's jobs is to investigate cases of child abuse, neglect and endangerment when complaints come into his office.

Social workers in the NWT are able to act under the Child and Family Services Act that allows them to intervene when children are in danger.

Because they are allowed to enter homes without a warrant and can use force if necessary, Kolback said people have a negative view of social workers and what they do.

"Apprehending children is a part of what we do, but it's not my only job," he said.

Much of his work involves interacting with various community organizations like the Centre for Northern Families, Stanton Territorial Hospital and foster parents to get people the help they need.

Some of the more common problems Kolback deals with are crack cocaine abuse and disputes between parents and teenagers.

Kolback said he remembers one case during a six-month period as a medical social worker at Stanton Hospital.

An elderly woman who only spoke Dogrib could no longer live in her home because of its state of repair.

Windows were broken, the furnace didn't work properly, and most importantly, the water was unsafe to drink.

Using a translator, Kolback heard her story and made authorities aware of her situation. Soon enough, the woman was able to return home with enough money to get the much-needed repairs done.

Kolback said he felt a sense of purpose upon hearing the good news.

The job isn't about getting thanks from the people he helps, said Kolback. The rewards are watching people make positive changes in their lives.