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Yk cell provider happy with new rules Updated regulations cap data charges, allows early opt-out
Graeme McNaughton
Northern News Services
Published Wednesday, June 5, 2013
SOMBA K'E/YELLOWKNIFE
One Yellowknife provider is happy with the new regulations governing cellphone contracts and charges.
Robin Williams, the store manager of Roy's Video and Audio, said the new cap on data overage fees will be a big help for those with Internet-heavy smartphones. - Graeme McNaughton/NNSL photo |
"Overall, I think it's super positive," said Robin Williams, the store manager at Roy's Video and Audio at the YK Centre, of the new regulations released Monday by the Canadian Radio-Television and Communications Commission (CRTC).
The new regulations will cap the amount a customer can be charged for going over their data limit to $50 per month, a charge that Williams said "hasn't always been the best for customers."
The new changes "unties our hands to give better customer service," Williams said.
The new wireless code, which will affect all new Canadian cellphone plans starting Dec. 2, will allow people to opt out of their contracts after two years without any cancellation fees, even if they signed on for a longer term.
Williams said this will bring Canadian providers more in line with their American counterparts, where two-year contracts are standard.
The new regulations will also limit extra data charges to $50 per month and international data roaming charges at $100 per month so customers aren't hit with an expensive surprise on their next cellphone bill.
The code allows consumers to have their cellphones unlocked after three months, permitting them to take the phone to a new provider should they so choose. The waiting time is waived if the device has been paid for in full.
"The wireless code is a tool that will empower consumers and help them make informed choices about the service options that best meet their needs," stated Jean-Pierre Blais, chairman of the CRTC, in a news release.
The new changes will affect all Canadian cell phone companies, including those in the North.
Eric Clement, the external communication manager for Northwestel, said the company is still reviewing the decision, but will ensure it is fully compliant by the time the new regulations come into effect.
The changes are welcomed by consumer advocacy groups, such as the Public Rights Advocacy Centre, who said the new regulations will allow Canadians to assert their rights to their cellular provider.
"We hope that consumers will now be able to enjoy their wireless service fully and without fear," said John Lawford, the executive director of the Public Rights Advocacy Centre, adding the caps on extra data charges will save Canadians from "the worst of cellphone bill shock."
The changes were decided upon after a series of public meetings in February, as well as via an online discussion forum, e-mails and letters. The consultation process attracted more than 5,000 people.
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