For example, Hache said one woman was forced to miss a social services appointment in mid-January because her child was sick.

She initially was told she could not get a meeting until Feb. 25, despite her having no money in the interim. Hache was able to arrange a meeting much sooner -- Feb. 2.

"It is not appropriate that a child should go without eating for two weeks," Hache said.

The income-support director for the GNWT, Dana Heide, said intervention may be needed because clients sometimes "have a tough time presenting their case."

Anyone whose needs outstrip their means in specific categories qualifies, he said.

In fact, legally, there is no limit to the rent stipend for a social assistance family.

In theory, a family could have a phenomenally high $2000-a-month rent and still collect assistance -- if their total income does not cover expenses.

People who work, volunteer, are in school or in therapy may qualify for a topping up, if they provide the right documentation.

There is no limit for the amount of utilities or rent, and Heide estimates the agency might cover about $400 a month of food for a four-person family and about $80 for clothing.

"You can't blow it out of proportion," he said before stressing that income-support staff would encourage recipients with $2,000 rent bills to move. "We can encourage people to move, but we can't compel them to."

The unlimited rents for families, defined as "two people living together," are at odds with the rent limits for single people.

Single recipients receive a stipend of $450 a month.

Hache contends single mothers often still lack the money for a phone or for transportation.

Heide agreed that money for phone service is not covered, but noted that students may receive a free bus pass.

"People on assistance also often have difficulties communicating with people such as landlords and income support workers," Hache said.